IT Core Themes

The core themes of the Information Technology Strategic Plan help the Office of Information Technology translate its guiding principles into tangible strategic goals, action items, and subsequent projects. A list of associated services and processes follows each theme. These lists are by no means complete—they merely serve to elaborate on how these themes influence this plan and the IT environment at MACU.

Enable Success
Apply technology to enable success in learning and administration in an increasing number of modalities. Encourage faculty, staff, and students to be more comfortable with technology. Eliminate technology as a barrier to pedagogy. Technology adoption and implementation should meet the expected needs of the environment—from the classroom to the boardroom to the mission of the university. 

The Office of Information Technology can Enable Success by:

  • Promoting Security awareness
  • Helping the University shape the educational experience by facilitating diverse course delivery methodologies
  • Collaborating with faculty on educational technology offerings
  • Encouraging technology discussions
  • Optimizing funding and proper stewardship of resources
  • Leverage technology to increase the reach and impact of the University.
  • Providing and facilitating training.
  • Engage students in new ways to get “real-time” feedback on services

Enable Collaboration and Communication
In order for the University to fully utilize information technology, the foundations of collaboration and communication must be approached strategically. The success of IT at MACU depends on how effectively information is exchanged and processed. 

The Office of Information Technology can Enable Collaboration and Communication by:

  • Engage employees and students in new ways to get “real-time” feedback on services
  • Foster an overall environment that encourages students and employees to share their experiences with technology services
  • Establish committees and sufficient lines of communication 

Enable Effectiveness and Usability
Ensure usability of tools, systems, and spaces. Adopt a set of usability guidelines centered on teaching and learning, to be applied to any technology tool currently used or being considered for University-wide adoption. Use the results to inform decisions about priorities for tool upgrades or replacements. Make the guidelines and resulting assessments available to the campus community.

The Office of Information Technology can Enable Effectiveness and Usability by:

  • Search for automation and reduction
  • The right software for the right job
  • Data governance and security architectures
  • New services present a constantly moving benchmark they must be exceeded
  • Transcend platforms and walls; engage virtual employees
  • When appropriate: self-service, paperless, electronic workflows
  • Simplify access and discovery
    • Simplify network onboarding and device management
    • Training and awareness in using tools and finding tools and resources
  • Consistency of services regardless of access methodology
  • Establish process for continuous improvement; leverage existing process for continuous improvement
  • Promote data literacy
  • Holistic approach to services